Staffing Shortages – How Outsourcing Can Help
According to one recent study, approximately 82% of hotels said that they were currently experiencing staffing shortages. This despite the fact that many are offering not only record high wages, but also better benefits and superior flexibility in an attempt to attract top tier talent.
It should also be noted that hotels are far from alone. Staffing shortages and skills gaps in the healthcare sector have been so bad over the last few years it’s literally exacerbated a public health crisis.
An aging population. Workplace burnout. The ongoing impact of the COVID-19 pandemic. There are a myriad of different reasons why staffing is such an issue and will continue to be one moving forward. Thankfully, outsourcing and remote staffing solutions can help ease a lot of that burden in a much more straightforward manner than people think.
How Remote Staffing Solutions Overcome Shortages
Regardless of the type of business you’re running or even the industry you’re operating in, outsourcing can help relieve issues associated with staffing shortages in two main ways.
First, consider the example of an essential business function like customer service in the hospitality industry. When most people pick up the phone, they’re not calling in with a straightforward question. They’re probably turning to the Internet for that. They have a concern – be it related to their account, an upcoming reservation, or some other facet of a trip – that they need to speak to an actual employee about. They’re looking for a personalized level of care and attention-to-detail that an FAQ section on your website cannot provide.
Outsourcing gives you the opportunity to not only make sure that someone is available to take that customer’s concern, but that these remote employees also have the training, industry-specific expertise, and account-specific knowledge required to meet that customer’s expectations. The customer has their needs met in a satisfying way, which helps to build long-term trust and loyalty with your business.
In a larger sense, this also frees up the valuable time of your remaining employees to “do more with less,” so to speak. Addressing customer concerns is important, to be sure – but it’s hardly the only thing on someone’s plate every day. As an organizational leader, remote staffing solutions allow you to make sure that these critical tasks are still getting taken care of reliably while allowing in-house employees to devote more time and energy to matters that truly need their attention.
Remote staffing solutions can also help an organization save money that can be better allocated for addressing some of the shortages mentioned above. The funding you save could be put towards improving the quality of the benefits package you’re offering to employees, for example. It could also be invested in additional training and ongoing education for your existing workforce. All these are ways to reinvest in your business in a way that improves the quality of work that your employees are able to do without necessarily requiring an increase in quantity, which is a more viable solution to staffing shortages in the long run.
Tyme Global: Your Partner in Hospitality Customer Service Solutions
At Tyme Global, we understand that the risk of a staffing shortage is represented by more than just not having enough people to fill available positions at any given moment. It’s about letting the quality of the experience you’re offering to customers suffer. It’s about being forced to witness potential long-term harm to your reputation, not through your own neglect, but because you simply didn’t have the resources necessary to keep up with demand.
These are exactly the types of issues that our remote staffing solutions are designed to help avoid – precisely as it should be. So if you’d like to find out more information about how outsourcing can help overcome staffing shortages, or if you’d just like to discuss options like our customer service solutions with someone in a bit more detail, please don’t hesitate to contact us today.
