Your Guests, Our Priority

I would like to pass this on to you as a potential  hotel guest called and requested to speak to me  this morning. She would like to compliment and 

shout out how wonderful Tina was a couple of  weeks ago when she called inquiring about the  hotel information. 

I wanted to make sure it goes to you so you could  share with the team. 

Thank you for your support as always!

Hello, I had to call your help line about a hotel  reservation today, and was connected with Dana.  They were able to find my reservation right  away, send me a confirmation email, and also  give me a contact number to call if I was unable  to get my confirmation again. Dana’s help was  much appreciated, and everything was handled  professionally and to a high standard. I wanted to  reach out to you to commend Dana on their great  work, and to tell you what a pleasant experience I  had talking with Dana. 

Thank you so much!

I just want to send you this brief E-mail to let you  know how helpful Taylor, in Reservations for the  Stanford Hotel, was today on the phone. There  was an issue with my reservation for three rooms  and Taylor took the time and effort to address  my issue. She was extremely polite and very professional. She was patient and did everything  she could to help me out. Although she tried,  she was unable to have an E-mail sent to me  confirming that the Daily Urban Bundle Fee would  be waived on all rooms, since it was supposed to  be waived. However, she assured me that it was in  my reservation notes and she spoke with a Hotel  representative that confirmed that the Fee would  be waived upon my arrival. 

I really wanted you to know what a great employee  Taylor is, and what excellent customer service she  provided to me earlier today.

Thank you for having such an outstanding member  of your team.

I just had one of the best experiences booking a  room at the Park Central through Lisa! She was  very very helpful she got me the best rate that I 

had found so far. She was very nice and courteous.  Took care of business really well and I just wanted  to give her a very good review hope you all have a  very blessed afternoon.

I want to commend [Tyme Global Agent] to you.  He was warm, friendly, professional, and committed  to making me happy. He followed through and  didn’t drop the ball as so many other people might  have done. I can’t thank him enough.

Thank you Sharifah and team for these fantastic  January numbers. Keep up the great work!

Hello Louise,

Hopefully this message gets to you. I wanted to  say again how much I appreciated your personal  response to my question from our stay last April.  Of all the places we stay in Midtown/Manhattan, 

the Michelangelo is by far our favorite and we  have begun to plan our trips around your location.  That is why your response was so confirming to  receive and matched our expectations and typical  experience at your location.

As we start to get back to traveling more, we are  excited to be coming back to Manhattan and  staying at the Michelangelo this weekend, in a large  part to your thoughtful response.

I just wanted to reach out and let you know that we  are coming back because of the impact you made.

Thanks!

Ever since we started using TG our online  conversion rates have improved dramatically. More  guests are now coming to book with us directly  rather than using the OTAs, and repeat business  has picked up. Tyme Global is continually refining  their processes to maximize guest engagement.

Tyme Global has been an incredible partner to  Moxy Times Square. During pre-opening the  team consulted and assisted with the installation  and ensured a successful opening for a Marriott  flagship property. During the following 2 years  of operation, the TYME Global team has been a  partner and great supporter of all initiatives within  the hotel and has been instrumental in driving  service scores and overall guest experience for us.  We have since then added them to various other  hotels on our platform and are excited to continue  our growth with them.

I have known Tyme Global since my days at Hersha  and when I moved over to Quadrum I was happy to  hear that they had been commissioned to handle  Arlo’s call traffic. Every brand is different, and I have  seen how committed Tyme Global are to maneuver  their service levels to whatever each property  requires. Tyme Global’s ability and willingness  to accommodate and deliver on each hotel’s  requirements is second to none. I wholeheartedly  endorse Tyme Global.

Yotel San Francisco has been working with the  data entry and inbox management team since we  opened our doors on February 2019. Working with  Sam, Inge, Jessica and Chelsea has been awesome.  Whenever we have something that needs to get  done, we can just send an email and I know it will  be taken care of. One of the easiest partnerships we’ve had and I’m glad that we have them  watching out for the hotel. We are lucky enough  to call them a part of our family here even though  they work thousands of miles away, we still know  that we can lean on them for help.

I can say without any hesitation that TGT is the  most innovative, nimble, creative and responsive  3rd party guest response operator in the industry.  No initiative is unachievable, everything is a strong  possibility and most often, has great potential with  TGT. TGT’s ability to adapt to the ever-changing  hospitality market conditions and demands,  specifically here in NYC, is second to none. TGT is  a true partner in elevating the guest experience,  in the most efficient and cost-effective manner  possible, which lends itself seamlessly to growing  hotel profitability margins.

Tyme Global has been a joy to work with, their  attention to detail and focus on delivering  seamless exceptional service is unparalleled. They  pride themselves on working cohesively with the  property level teams. Essentially the Tyme global  team naturally feels like they are a part of our team  and are very responsive via our combined group  chat, email, or on the phone.

The TGT team has been a phenomenal partner  every step of the way. This was our first time  employing this type of partnership and from the  first on boarding call, I continue to be astounded  by the level of support, attention to detail, and  innovative solutions they bring to bear. They are  a significant cut above any other provider we  have spoken with or evaluated in the past and I  can confidently say they will be our partners for  decades to come.

Please know I have had the pleasure of working  with two of your preservationists – Sabine and  Yvette – for the past year. I have found them  both to be incredibly pleasant, professional, and  dedicated. Additionally, they are very consistent  with their follow-up to the property team with  specific details and requests regarding guest  reservations. They are very much an extension of  our team at the hotel and I am very pleased with  the Tyme Global team thus far!

Tyme Global has provided us with PBX services  at Archer Hotel in New York City since May of  2014. Ryan, David and their entire team have been  extremely efficient and easy to work with. We have  been very happy with their services and quality of  staff they provide. They immediately embraced  and executed our very specific Brand and Forbes  standards which has enabled us to remain in the  top 3% ranking on TripAdvisor. 

They are always available and attentive to our  needs. We are very happy with our partnership  and relationship with Tyme Global and are happy  to provide a reference to any hotel company  considering them.

Earlier in 2014, Tyme Global approached  Lodgeworks to handle all our PBX Operator and  Guest Service requirements for our new property,  Archer New York. I was impressed with their track  record at other properties and contracted them to  handle and dispatch all our internal and external  calls since our opening in May of this year. 

As we work towards achieving our Forbes’ travel  guide rating, Tyme Global actively recruit, train  and manage a team of operators to deliver the  high standards we require in terms of property  knowledge and the guest experience. They also  manage the HotelExpert ticketing system and  other guest services for us which allows our front  desk staff to focus on the guests in front of them. 

Lori and the Tyme Global management team  are always on hand to help address any  concerns we have and refine procedures. We find the management team very approachable,  professional, and flexible. Tyme Global was  instrumental in the initial setup of the property  system and worked in direct contact with our  phone company and phone switch vendor in  establishing the optimal setup of the system for  the hotel. They were an advocate for us in this  regard.

We saw some great feedback over the weekend. I  truly appreciate the efforts of all the agents as it’s  tedious to enter every complaint, no matter how  small- but we are now relying heavily on this information to understand the areas the hotels are  struggling the most! 

Please share with the operators that their  cooperation is valued and appreciated.

On behalf of our entire team – just want to  reiterate how great it is to be working with you  all again. Over the year’s [sic] Tyme Global has  proved tyme and tyme again to come through. I  know that your team will work diligently on getting  to know our property and the ins and outs.

Congratulations on providing amazing service to