Central Reservations
Missed Calls = Missed Revenue
Turn every call into a confirmed booking with 24/7 Central Reservations support that pays for itself.
Every Call Answered. Every Guest Served
From reservations to local info, we deliver five-star service that feels like an extension of your front desk.
How We Can Help
Seamless booking management that boosts conversions, lowers costs, and keeps guests coming back – trusted by hotels from New York to Miami, Las Vegas to Los Angeles, and everywhere in between.
Why Tyme Global?
Running a hotel is tough enough – staffing your reservations desk shouldn’t be. Tyme Global’s Central Reservations Service ensures every call is answered quickly, professionally, and on brand. Whether you manage a boutique hotel in New York City, a resort in Miami, or a casino property in Las Vegas, we help you capture more bookings, reduce abandoned calls, and improve guest satisfaction.
Our Central Reservation Services
- Reservation calls (new bookings, modifications, cancellations)
- Rate, property & local info (so guests get accurate answers fast)
- Frequently asked questions
- Upsell opportunities like room upgrades and packages
- Intelligent call routing + on-screen guest info
- Automatic CRM logging & sentiment analysis for better guest insights
Why It Works
- Boost conversion rates → turn more calls into confirmed bookings
- Cut operating costs → scale without adding staff or office space
- 24/7/365 coverage → no missed calls, ever
- Native English & bilingual agents trained to Forbes 5-star standards
- On-demand scalability → scale up or down in days
Our People, Your Brand
We build bespoke remote teams aligned to your brand
- Access to 10,000+ trained applicants across the globe
- Comprehensive recruitment & onboarding
- Continuous training with QA & gamification
- Superior staff-to-manager ratio (10:1 vs 15:1 industry norm)
- Focus on mentorship, retention & high performance.
- Trained to Forbes 5-star customer service standards.
Smart Technology, Smarter Service
Caller ID with full guest history
Smart Dialers for faster connections
City guides, weather forecasts & property info at hand
Intelligent Routing → right call, right agent
Auto-logging + sentiment analysis for guest insights
Our Clients Include
