According to one recent study, approximately 82% of hotels said that they were currently experiencing staffing shortages. This despite the fact that many are offering not only record high wages, but also better benefits and superior flexibility in an attempt to attract top tier...

Just how important is customer service to the success of any retail brand? In a word, “very.” Not only are the majority of customers willing to pay more to businesses that offer better service, but it’s also something that builds a tremendous amount of loyalty as...