Ai Empowered Human & Virtual Agents

Tyme Global’s five-star agents are standing by to support your guest service, reservations, sales, and back-office needs.

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Tyme Global offers over a decade of exceptional hospitality service and sales experience. We provide high-quality, low-cost remote workforce labor as a unified extension of your brand by mirroring your vision, values, and voice. 

Your Guests, Our Priority

With a robust technological backbone, seasoned operations managers, and personnel trained to the Forbes 5-Star white-glove service quality standards, our team partners seamlessly with yours to deliver a truly remarkable customer experience for your guests.  Dedicated native English-speaking and bilingual remote agents are available 24/7/365.

Our Services

Best-in-class options:

  • Guest Service Internal Calls
  • PBX External Calls
  • Guest ticket dispatch
  • Guest text messaging
  • Room service order taking
  • Restaurant, hotel & spa reservations
  • Parking valet dispatch
  • Reservation manual data entry
  • Guest facing email management
  • Wake up calls
  • FIT & OTA manual data entry
  • FIT & OTA Routing
  • Group block & room list entry
  • Pre-arrival scrubbing
  • Guest online chat

Why Tyme Global?

  • Cut operating costs instantly
  • Avoid staffing complications
  • Save on office space
  • On-demand scalability
  • Customized services for your needs
  • Fully-transparent analysis
  • 5-star white glove service
  • Native English-speaking and bilingual agents
  • Robust integrated technology
  • 24/7/365

Brands we proudly represent

Highgate Logo
Yotel Logo
Proper Logo
Westin Hotels & Resorts Logo
Travel Tripper Logo
Hilton Hotels & Resorts Logo
The Beekman Logo
Viceroy Hotels & Resorts Logo
Arlo Hotels Logo
Hersha Hotels and Resorts Logo
Refinery Hotel Logo
Park Central Hotel New York Logo
Moxy Hotels Logo
Park Lane Hotel New York Logo
The Knickerbocker Hotel Logo
DoubleTree Hotel Logo

Customer feedback

I just wanted to say how wonderful of an interaction I had with [TG Agent]. She helped me with questions I had prior to booking my suite... She sold me. Hands down, she was the sole reason I booked.... she was just wonderful and presented me with an experience and that is what I bought.
JacobHotel Guest, The Refinery
I was totally impressed and pleased with [Tyme Global Agent's] expertise and knowledge concerning my multiple questions. It is with considerable admiration and honor; that I wish to officially acknowledge her contribution to facilitating a potential stressful phone call into a phone call that included, clarity, information and zero stress.
Guest (Anon)Alohilani Resort
I can say without any hesitation that TG is the most innovative, nimble, creative and responsive 3rd party guest response operator in the industry...TG is a true partner in elevating the guest experience.
John SinclairGeneral Manager Westin Grand Central
TG has been a joy to work with, their attention to detail and focus on delivering seamless exceptional service is unparalleled. They pride themselves on working cohesively with the property level teams. Essentially the TG team naturally feels like they are a part of our team...
Vaughn DavisGeneral Manager Dream Hollywood
TG has been an incredible partner… and has been instrumental in driving service scores and overall guest experience for us. We have since then added them to various other hotels on our platform and are excited to continue our growth with them.
Christian BrosiusGeneral Manager, Moxy Times Square
One of the easiest partnerships we’ve had and I’m glad that we have them watching out for the hotel. We are lucky enough to call them a part of our family here even though they work thousands of miles away, we still know that we can lean on them for help.
Ryan Kurasaki-MaruDirector of Revenue, Yotel San Francisco
Ever since we started using TG our online conversion rates have improved dramatically. More guests are now coming to book with us directly rather than using the OTAs, and repeat business has picked up. Tyme Global is continually refining their processes to maximize guest engagement.
Eddie KachtanGM – Zara Tower Sydney
I want to commend [Tyme Global Agent] to you. He was warm, friendly, professional, and committed to making me happy. He followed through and didn't drop the ball as so many other people might have done. I can't thank him enough.
AllanGuest, Pacific Edge Hotel
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