Send mail: info@tymeglobal.com

Call us: +1 (212) 796-1950

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  • About Us
  • Services
    • Central Reservations
    • Email Inbox and Data services
    • PBX Guest Services
    • Skye Virtual Agent
  • Careers
  • Contact Us
  • Blog
REACH OUT TODAY
  • About Us
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    • Central Reservations
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    • PBX Guest Services
    • Skye Virtual Agent
  • Careers
  • Contact Us
  • Blog

About Us

HomeAbout Us

Hospitality at Heart. Technology for the Future.

Founded in New York in 2013, Tyme Global began as a family-owned hospitality company with one simple goal: to make every guest interaction exceptional. What started with a small team has grown into a global workforce of 1,200+ agents serving hotels, medical facilities, government agencies, and more.

From day one, we’ve been guided by the values of trust, warmth, and reliability. Today, we continue to evolve by blending our award-winning human agents with Skye AI, our AI-powered virtual agent, to provide faster, smarter, and more scalable service.

Our Mission & Values

At Tyme Global, our mission is to create customer and employee happiness. We are committed to perfecting a work-from-home model that yields the best results for our clients and supports our team.

Above And Beyond

Always putting in extra effort for our customers, employees, and team members, while striving for excellence in everything we do.  

Caring & Consideration

Treating others with dignity, empathy, and kindness while fostering a diverse and inclusive environment for collaboration. 

Exceptional Communication

Demonstrating open, clear, and timely communication by actively listening, learning, and working together to solve problems and deliver exceptional results.

Reliability

Consistently delivering on commitments, being dependable, and maintaining trust through accountability. 

Strong Work Ethic

Demonstrating dedication, professionalism, and a proactive approach to achieving goals with integrity. 

Meet Our Team of Professionals

CONTACT US

RYAN LEVIN

Chief Executive Officer

RYAN LEVIN

Chief Executive Officer

Ryan is a lifelong entrepreneur with more than 20 years of experience at the intersection of hospitality and technology. In 2013, he co-founded Tyme Global as a family business rooted in service excellence and has since grown it into a 1,200+ strong global team. Ryan is passionate about building scalable systems, long-term partnerships, and a company culture that feels like family.

DAVID CRISTESCU

Chief Strategy Officer

DAVID CRISTESCU

Chief Strategy Officer

David brings a wealth of global strategy and financial leadership from his years as a Senior VP at Macquarie Bank. In 2013, he and Ryan launched Tyme Global with a shared vision to transform how hotels deliver guest service. Today, David drives the company’s long-term strategy, helping Tyme Global stay ahead of industry shifts while staying true to its family-owned values.

LORI HENSCHEN

Chief Operating Officer

LORI HENSCHEN

Chief Operating Officer

Lori is a people-first leader with nearly two decades of experience in recruitment, training, and operations. Since joining Tyme Global in 2013, she has shaped the company’s reputation for five-star service by designing scalable systems and mentoring thousands of staff. Lori believes in empowering people to grow, which has helped Tyme Global retain talent and deliver exceptional hospitality at scale.

JACOB ROBFOGEL

Chief Innovation Officer

JACOB ROBFOGEL

Chief Innovation Officer

With 25+ years in education, government, and hospitality technology, Jacob brings a rare blend of technical expertise and global perspective. Fluent in Mandarin, Thai, and Spanish, he has built and led teams across Asia and the U.S. Since 2018, Jacob has overseen Tyme Global’s tech innovation, ensuring seamless integrations and secure systems that support both Skye AI and our remote agent networks.

AMY BARKLEY

Chief Revenue Officer

AMY BARKLEY

Chief Revenue Officer

Amy is a growth strategist with a proven track record of building high-performing sales and marketing teams across industries from SaaS to professional sports. At Tyme Global, she leads revenue growth by uncovering new markets, shaping go-to-market strategies, and aligning execution with long-term goals. Known for her collaborative, values-driven leadership style, Amy is passionate about creating opportunities for both the business and its people.

TONY FRANCO

Chief Technology Officer/ Chief Artificial Intelligence Officer

TONY FRANCO

Chief Technology Officer/ Chief Artificial Intelligence Officer

Tony leads Tyme Global’s AI strategy, driving the development of Skye, a conversational AI platform that enhances guest engagement and operational efficiency for hotels. With 20+ years in enterprise software and digital transformation, he is passionate about building AI that empowers people and delivers measurable business impact.

BRANDY ROSA

VP of Operations & HR

CHELSEA LEVINE

SVP Operations & Customer Success

JOHAN REINECKE

Legal Counsel

LINDI DAVIDS

Director of Marketing

VIC BOWERS

SVP Sales & Marketing

LINDSEY MOHR

Director of Customer Success

MARIUS VOSLOO

Financial Director

MITCH SCHNUR

Director of DE Operations

MORGAN RAAD

Director of Technical Operations

MORNE BARLOW

SVP of Information Technology

VANESHREE NADASEN

Director of BPO Operations

5 Star Hospitality With Global Roots

A Truly Global Team

Always Online - Always Ready To Help

With staff and experience from all over the world, Tyme Global is always available to help you make the most of your hospitality business.

REACH OUT TODAY
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Contact Us

We are Here: 418 Broadway, Suite 6469, Albany, NY, 12207

Call Us: +1 (212) 796-1950

Send Mail: info@tymeglobal.com

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Security Notice 

Beware of Recruiting Scams!
Tyme Global does not recruit via social media or chat apps (Facebook, Telegram, Discord). We will never request banking information and only contact candidates from official @tymeglobal.com emails. 

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