PRESS RELEASE: Lori Henschen Named Tyme Global CEO
Tyme Global Names Lori Henschen Chief Executive Officer; Co-Founder Ryan Levin Becomes Executive Chairman of Tyme Global and Chairman of Levat8Labs
Henschen, a thirteen-year veteran of the company, will lead Tyme Global’s next chapter as Levin continues as Executive Chairman
NEW YORK, October 6, 2026
Tyme Global today announced that Lori Henschen has been appointed Chief Executive Officer, effective immediately. Ryan Levin, who co-founded the company in 2013 and has served as CEO ever since, will become Executive Chairman of Tyme Global and Chairman of the Board of Levat8Labs. Henschen and Levin both report to Tyme Global’s Board of Directors.
A thirteen-year path to CEO
Henschen joined Tyme Global in 2013 as General Manager and was appointed Chief Operating Officer in 2017. Over thirteen years, she has designed the scalable systems, training programs, and quality standards behind Tyme Global’s service. They allow Tyme Global’s luxury white glove trained Team members to perform as a seamless extension of every client’s own team. Thousands of Team members have come through the programs she built.
“Ryan built something rare: a company that scaled without losing what made it feel like family,” said Henschen. “My job now is to build on that foundation, not replace it. Technology should make great service easier to deliver, not replace the people who deliver it. That belief has guided this company from day one, and it will guide us through the next one.”
Ryan Levin’s new role
Levin is a lifelong entrepreneur with more than twenty years of experience at the intersection of hospitality and technology. He co-founded Tyme Global as a family business rooted in service excellence and grew it into a global Team of more than 500.
As Executive Chairman, Levin will continue full-time with the company. His focus will be the customer and partner relationships he has built since founding Tyme Global, corporate development, and continued counsel to Henschen.
“Lori has been at the center of everything we have built for thirteen years,” said Levin. “She knows this business and this Team better than anyone, and there is no one I trust more to lead what comes next. I am not going anywhere. I am just handing her the keys.”
Looking ahead
The leadership transition reflects Tyme Global’s continued growth as a service-led, AI-enabled provider to the hospitality industry. Tyme Global’s Team members are luxury white glove trained. The company’s Skye AI agents give them better tools and better information, so the human part of every guest interaction is warmer, faster, and more personal.
Service-led. AI-enabled. In that order.
About Tyme Global
Tyme Global provides Skye AI-enabled guest services for hotels and hospitality brands that refuse to compromise on the guest experience. It also provides Operational Support Services for clients across a range of industries. Its Team members are luxury white glove trained, and its Skye AI agents give them better tools and better information so the human part of the conversation is warmer, faster, and more personal.
