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Skye Virtual Agent

HomeSkye Virtual Agent

Discover Skye, the Next Generation of Hotel Service

Skye AI combines natural language processing with multichannel communication to give guests fast, reliable support around the clock.

SEE SKYE IN ACTION
Cutting-Edge AI Powered Virtual Agent

Common enquires are answered immediately

Skye AI reduces staffing strain, eliminates missed calls, and ensures smooth guest communication on every platform – without adding headcount.

Why Choose Skye AI

CHAT TO US ABOUT SKYE TODAY

Hospitality moves fast — your guests won’t wait on hold or for a reply. Skye AI is Tyme Global’s AI-powered virtual agent, designed specifically for hotels. It handles FAQs, call routing, and ticket creation with zero wait time, so your staff can focus on in-person service.

Zero Wait, Multichannel Communication – Voice, WhatsApp, SMS, email, POP

Cutting-Edge Technology -
Powered by advanced natural language processing

Instant Response -
No more guest wait times

Streamlined Ticketing Integration – Automatic work order creation & dispatch

Efficient Escalation – 
Only routes to live staff when needed

Multilingual Support – 
Serve guests in their preferred language

Tailored Voice Customization – Male/female voices with multiple accents

Robust Reporting – 
Performance tracking & guest interaction insight

Proven Track Record – 
Built on decades of hospitality expertise

Benefits for Your Hotel

Save on staffing costs

Reduce HR challenges, 
scheduling issues, and 
overtime.

Maximize staff efficiency

Free your team to focus on face-to-face guest needs.

Faster responses, happier guests

Eliminate wait times and abandoned calls.

Simplify operations

Automate ticketing, dispatch, and confirmations.

And - Always available, 24/7/365 multilingual coverage.

Demo Videos

Pre-Check-In Guest

Skye welcomes a guest who hasn’t yet arrived.

Checked-In Guest

Manage conversations with guests who are experiencing a problem

Failing Gracefully

See how Skye learns and improves when it encounters unfamiliar requests.

The Tyme Global Difference

All phone calls and operator screens are recorded and available on request. We constantly monitor our workforce for quality and provide you 
with fully customizable reports, including:

Voice

WhatsApp

Email

SMS

Webchat

We also:

  • Integrate with (almost) any API
  • Can be deployed with or without PBX integration
  • Self-learning & self-configurable
  • Flexible deployment to match your property’s needs

How it Works

Skye is powered by an advanced natural language engine trained on a decade of hospitality expertise. It builds a growing database of phrases and keywords, learns from every interaction, and adapts to your property’s brand voice.

  • Customizable responses – match your brand tone & style
  • Choice of voices & accents – powered by Amazon Neural 
speech engines
  • Smart links – send maps, confirmations, reminders, and promotions directly to guests
TALK TO AN EXPERT

Integrations

Skye connects with any system that has an API – from PMS and CRM to workflow, ticketing, and concierge platforms.
With full PBX/SIP integration, Skye acts as an extension of your local phone system. No dropped calls, no confusion – just seamless guest communication.
And with PMS integration, Skye can greet guests by name, send welcome messages, reminders, and confirmations automatically.

Popular
Questions

Get in touch

What API integrations does Skye support?

If there is an API – we can integrate it. The most requested integrations are for PMS, chat platforms, workflow management, ticketing, and scheduling applications.

Can I get Skye without PBX Integration?

Absolutely. We offer Skye both with and without PBX integration; however, it is much more powerful when integrated. With PBX integration, calls can be routed to any internal hotel extension with no added telephony costs or acquiring any additional DIDs. Further, we can identify the guest room from the calling number. In addition, Skye can make automated calls to guest rooms directly rather than to a guest’s mobile phone.

Do I have to let Skye use our PMS?

No. Skye can operate without ever touching your PMS. System. Clients find it useful to document interactions centrally using an existing PMS; however, it is not necessary in order to activate Skye.

What happens when a caller wants to speak to a person?

When a customer interacts with Skye they can say or text AGENT (or a different keyword that you choose such as “human” or “operator”) at any time to be connected to a live person. The communication is then routed as you see fit – to someone on your team or to a Tyme Global agent. You also have the option to route to a ticketing system.

Do I have to use Tyme Global agents?

While we would love to support you with our best-in-class customer service agents, you do not need to connect Skye to Tyme Global. We can route call escalations wherever you wish.

What type of support do you offer?

We offer several support tiers from full-service to self-service options. If you select self-service, we are always available to assist should you have any questions.

How does Skye "learn?"

Every time Skye hears a word or phrase it does not understand it logs the incident. These incident reports are then sent to a human team to review and update the lexicon. We offer several support tiers that handle updates to the database. With the self-service option, a member or members of your team will receive notifications and be responsible for any making updates to the lexicon. Alternately, we can offer a full-service support package that will review and make updates to the system and report on them.

How is a virtual agent different from a chatbot?

While chatbots and virtual agents like Skye run on software, only virtual agents use Artificial Intelligence (AI). Skye uses adaptive understanding and natural language processing to understand caller intent. With proprietary algorithms, Skye offers conversational interactions that deliver a more sophisticated customer experience than its simpler chatbot cousins.