Even as recently as a decade ago, the idea of a tool powered by artificial intelligence that was poised to become an omnipresent part of our daily lives sounded like something out of science fiction. As of 2023, it has officially become science fact. If you’ve been following...

Everyone knew that remote work was increasing in popularity in recent years, but the COVID-19 pandemic acted as an accelerant that brought this “work from anywhere” future into the present far sooner than many people expected. According to one recent study, about 75%...

One of the most important things to understand about running a successful business is that your employees are and will always be one of the most valuable assets you have. The more engaged they are with their workplace, the more productive they tend to be on average – and there...

In this three-part series, we take a peek at the recipe for Tyme Global (TG) “secret sauce” that formulates our success – our talent, training, and technology. In part one, we introduced our people, and in part two, we discussed our technology. For this final installment, we’ll look...

As businesses continue to grow, they will invariably have a decision on their hands. They can either continue to maintain the entirety of their operations in-house, or they can outsource certain functions like customer service. Not only is outsourcing customer service something worth...

According to one recent study, up to 90% of consumers say that the quality of customer service is a major deciding factor when it comes to the brands they choose to do business with. If you needed a single statistic to underline just how important this really is, let it be that...

Tyme Global is pleased to share our latest case study featuring the Goodtime Hotel. This stay-and-play property puts extra attention on the guest experience and TG helps insure customer satisfaction with PBX/Guest Services, Reservations, and Data Entry/Email Inbox...

Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the Internet, for example, allowing customers to book reservations and manage accounts without ever picking up the phone. In an era that is...

According to one recent study, approximately 89% of customers say they are more likely to make a repeat purchase with a business if they have a better customer service experience. This seems obvious, but how do you know if they are having a good experience? Reporting. If you...

It’s undeniable the travel industry has changed. While many are desperately trying to put things back together post-pandemic, some pieces that were previously there are missing. This can be unsettling and leave some puzzled about what the final picture will look like. If it is not...