The hospitality industry is all about providing guests with exceptional service and creating memorable experiences. In today’s climate, maintaining quality guest communication is crucial for the brand identity of hotels. That’s where outsourcing PBX and Guest Services...

No matter what industry you’re operating in, how someone feels after making a purchase will absolutely impact how they feel about the idea of making a future one. These days, it needs to be more than just “easy” and “convenient” to do something. People...

We’ve all had the experience of calling a business only to be met with an IVR (interactive voice response) system that asks us to press 1 for this and 2 for that. While this system helps to route calls to the correct department, the experience feels cold. Gone are the days when...

Think for a moment about the sheer volume of sensitive information that passes through even a modestly-sized call center. Everyone who calls is likely ordering goods or services, looking for help with an existing order, making or changing reservations, adding services, etc. Most...

We have all had poor experiences with customer service. Whether it is an operator who has trouble communicating, static on the line, a dropped or distorted connection, nothing ruins your day quite like a bad call. When selecting a customer service partner to field your voice...

The simple fact is that these days, it takes more than just high-quality products and services to build customer loyalty. Competition is increasing from every angle, especially as things return to some semblance of “normal” after the COVID-19 pandemic. There are likely a...

In some industries, “outsourcing” is seen as something of a dirty word. Some describe it as cold and impersonal. Make no mistake: this is not true in every case. There are a variety of different reasons why outsourcing is actually a great move to make for healthcare...

When people think about the various elements that make up a brand’s identity, they normally jump right to the more obvious, outward-facing elements. Naturally, a company’s logo matters a great deal for recognition – it should be on your website, your business cards,...

With the rise of tools like ChatGPT, it seems like the topic of artificial intelligence is one that is constantly in the news. On the surface, these innovations are nothing if not impressive – ChatGPT in particular is already being used to handle everything from answering basic...

Staffing is one of the biggest challenges businesses are facing today. If you have considered outsourcing, read this first! Introducing an eBook from Tyme Global, The Definitive Guide to Outsourcing Customer Service, Choosing the best partner for your business needs. This...