America is in the middle of a labor shortage unlike any we’ve seen in decades. This staffing crisis cuts across numerous industries and professions, with the hospitality industry seeing some of the worst effects. The US Chamber of Commerce reports 3.3 million “missing...

The last few years have been a complex and turbulent time for the hospitality industry. Larger hospitality brands have survived but have struggled: the leading hotel brands contracted in value from $70 billion to just over $47 billion in 2021 alone. In this context, the...

Companies are turning to automated customer service as a way to increase efficiency and improve their customer experience. Many have seen impressive reductions in service cost, live agent handle time, and call escalations. So how do you decide which virtual agent is right for you?...

In this three-part series, Tyme Global (TG) explores the “secret sauce” that is the foundation of our success – our talent, training, and technology. In part one, we introduced our people. We would not be what we are without our team. In this article, we take a look at our...

FOR IMMEDIATE RELEASE GrayMatter Networks Partners with Tyme Global GrayMatter Networks maximizes SIP trunk power with Virtual Agent AI and live remote agents New York, NY – Today, telecom technology provider, GrayMatter Networks, and remote customer service company,...

In this three-part series, Tyme Global (TG) will explore the “secret sauce” that is the foundation of our success. In part one, we introduce our people. We would not be what we are without our team. We’ve all heard it said that “teamwork makes the dream work.” As corny as it...

You’ve decided to outsource, now what? Choosing the right outsourcing partner is similar to a dance, you want the transition and flow to be smooth and seamless without compromising quality or control. A good partner must possess great coordination and a highly developed sense of...

Staffing shortages have taken quite a toll on the hospitality industry. According to the Bureau of Labor Statistics, Leisure and Hospitality employment has risen somewhat in recent months; however, it is still 1.2 million jobs lower than in February 2020. It’s not just recruitment...

In a world where staffing is becoming more and more difficult, staying ahead of the curve is an absolute necessity. Artificial Intelligence (AI) is something to consider. Having an AI-powered virtual agent on your side could be what gives you the edge you need to stay competitive....

Tyme Global’s AI-powered virtual agent provides guest services without human interaction. New York, NY – Tyme Global today announced the launch of its virtual agent, Skye, an addition to its menu of remote staffing services. Skye uses Artificial Intelligence (AI) to...