You’ve decided to outsource, now what? Choosing the right outsourcing partner is similar to a dance, you want the transition and flow to be smooth and seamless without compromising quality or control. A good partner must possess great coordination and a highly developed sense of...

Staffing shortages have taken quite a toll on the hospitality industry. According to the Bureau of Labor Statistics, Leisure and Hospitality employment has risen somewhat in recent months; however, it is still 1.2 million jobs lower than in February 2020. It’s not just recruitment...

In a world where staffing is becoming more and more difficult, staying ahead of the curve is an absolute necessity. Artificial Intelligence (AI) is something to consider. Having an AI-powered virtual agent on your side could be what gives you the edge you need to stay competitive....

Having trouble hiring? It may be time to consider outsourcing. Outsourcing allows you to delegate tasks such as handling incoming calls and responding to emails by partnering with a self-managed provider with qualified agents. In an interview with entrepreneur.com, Lauren Lee...

Central reservations systems (CRS) have changed the way Hotels do business. They have increased efficiency, decreased errors, and improved customer relationships. Benefits of CRS “Hotels benefit from increased access to the market for travel reservations and fewer errors in the...

More than two hundred and fifty-four million Americans (over 75%) use email every day. Email is now the primary channel customers use to connect with businesses. According to a study conducted by Hubspot, email is the #1 preferred communication method to reach customer service. Klaus...