Regardless of the type of business you’re running, making an effort to become more environmentally friendly brings with it a number of essential benefits. In addition to the tax benefits and other financial incentives for “green” activities like installing new HVAC...

Even as recently as a decade ago, the idea of a tool powered by artificial intelligence that was poised to become an omnipresent part of our daily lives sounded like something out of science fiction. As of 2023, it has officially become science fact. If you’ve been following...

One of the most important things to understand about running a successful business is that your employees are and will always be one of the most valuable assets you have. The more engaged they are with their workplace, the more productive they tend to be on average – and there...

In this three-part series, we take a peek at the recipe for Tyme Global (TG) “secret sauce” that formulates our success – our talent, training, and technology. In part one, we introduced our people, and in part two, we discussed our technology. For this final installment, we’ll look...

According to one recent study, up to 90% of consumers say that the quality of customer service is a major deciding factor when it comes to the brands they choose to do business with. If you needed a single statistic to underline just how important this really is, let it be that...

Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the Internet, for example, allowing customers to book reservations and manage accounts without ever picking up the phone. In an era that is...

According to one recent study, approximately 89% of customers say they are more likely to make a repeat purchase with a business if they have a better customer service experience. This seems obvious, but how do you know if they are having a good experience? Reporting. If you...

Companies are turning to automated customer service as a way to increase efficiency and improve their customer experience. Many have seen impressive reductions in service cost, live agent handle time, and call escalations. So how do you decide which virtual agent is right for you?...

In this three-part series, Tyme Global (TG) explores the “secret sauce” that is the foundation of our success – our talent, training, and technology. In part one, we introduced our people. We would not be what we are without our team. In this article, we take a look at our...

In this three-part series, Tyme Global (TG) will explore the “secret sauce” that is the foundation of our success. In part one, we introduce our people. We would not be what we are without our team. We’ve all heard it said that “teamwork makes the dream work.” As corny as it...