Having trouble hiring? It may be time to consider outsourcing.
Outsourcing allows you to delegate tasks such as handling incoming calls and responding to emails by partnering with a self-managed provider with qualified agents. In an interview with entrepreneur.com, Lauren Lee Sparks, owner of Legal Marketing Maven stated, “By outsourcing the day-to-day back-office tasks, the business owner has more time to focus on generating income.” Let’s take a deep dive into the reasons you should consider outsourcing.
#5 Focus on Your Core Business
When you outsource your front desk tasks, your remote partner takes on those operational burdens. This allows you to focus on growing your business and delivering superb customer experiences. You can rest easy knowing your on-site staff can focus on face-to-face interactions while back-office tasks are all handled by your off-site team.
#4 Shared Risk
When it’s time to expand, you can share the risk with your outsourcing partner. They take care of employee recruitment, hiring, training, payroll, and monitoring while you focus on your on-site team. This puts less pressure on you and provides peace of mind knowing your day-to-day tasks are being well handled by very passionate people.
#3 Enhanced Service Quality
Experienced remote firms such as Tyme Global have a deep understanding of industry standards and are well equipped to provide outstanding guest services. This gives you an edge. Allowing your in-house staff to focus while maintaining quality work-life balance leads to happy employees, which in turn leads to delighted customers. With the right teams in place, your guests will experience 5-star service for their entire customer journey.
#2 Saves Time and Effort
By outsourcing those time-consuming routine tasks, you allow your team to hone their focus on more beneficial activities, such as the growth of your business and the comfort of your guests. You save time on training and hiring because we do it for you. This makes for more efficient shifts and will greatly improve your business and productivity overall while saving money in the process, which brings us to our number one reason to consider outsourcing…cost.
#1 You Save Money!
The biggest, and most obvious benefit to outsourcing is that it saves you money. According to an article by EDCUBA, “The most important benefit is that it allows one to get the work done at a very low cost and in a much more efficient way.” Companies that outsource are able to significantly cut the cost of labor. You save money because you don’t have to pay to recruit, onboard, and monitor employees doing routine back-office labor. We do that for you. With our global reach, we hire off-shore and near-shore native-English speaking and multilingual agents where the US dollar is strong, thus ensuring our people are well paid and our clients save money.
The Time for Outsourcing is Now
Businesses were hit hard by the pandemic and staffing challenges are at an all-time high. Finding affordable solutions while keeping your customer experience standards high seems almost impossible. We understand.
Consider letting Tyme Global handle routine business functions for you. Whether you need PBX/Guest Services, Email Inbox/Data Support, Reservations/Appointment Setting, or just someone to handle call overflow, we want to be part of your team. We hire passionate, first-rate native-English speaking and bilingual agents with Forbes 5-Star Standard training to help your business run at maximum efficiency. Tyme Global is here to help.
Contact us today for more information.