Top 10 Reasons to Outsource Customer Service
As businesses continue to grow, they will invariably have a decision on their hands. They can either continue to maintain the entirety of their operations
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How Customer Service Generates Revenue
According to one recent study, up to 90% of consumers say that the quality of customer service is a major deciding factor when it comes
Case Study: Goodtime
Tyme Global is pleased to share our latest case study featuring the Goodtime Hotel. This stay-and-play property puts extra attention on the guest experience and
The Evolution of Artificial Intelligence in Customer Service
Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the
The Importance of Good Reporting
According to one recent study, approximately 89% of customers say they are more likely to make a repeat purchase with a business if they have a
Could Outsourced Reservations Be Your Missing Piece?
It’s undeniable the travel industry has changed. While many are desperately trying to put things back together post-pandemic, some pieces that were previously there are
Is the Labor Shortage an Opportunity?
America is in the middle of a labor shortage unlike any we’ve seen in decades. This staffing crisis cuts across numerous industries and professions, with
Looking Ahead: Biggest Hospitality Trends for 2023 and Beyond
The last few years have been a complex and turbulent time for the hospitality industry. Larger hospitality brands have survived but have struggled: the leading
Six Questions to Ask When Choosing a Virtual Agent
Companies are turning to automated customer service as a way to increase efficiency and improve their customer experience. Many have seen impressive reductions in service
The Secret Sauce Part II: Our Technology
In this three-part series, Tyme Global (TG) explores the “secret sauce” that is the foundation of our success – our talent, training, and technology. In