Your guests expect five-star service with a personal touch. With Tyme Global, calls are answered quickly any time of day or night, without the need to change phone numbers or install new equipment. Our robust technology backbone allows us to blend seamlessly with your existing framework.
PBX Integration
Services:
- Guest service internal calls
- External calls
- Parking valet dispatch
- Wake up calls
- Room service order taking
With Tyme Global:
- Reduce first response times
- Increase customer satisfaction scores
- Boost customer retention, loyalty, and trust
- Cost savings
- No HR complications
Fully Scalable
Scale up or down easily and quickly. Add or remove operators within seven days. Add or remove services a la carte as needed.
Monitoring & Reporting
All phone calls and operator screens are recorded and available on request. We constantly monitor our workforce for quality and provide you with fully customizable reports, including:
- answer time
- call transfer information
- breakdown per area code
- number of calls per day
- average call length
- number of calls per hour
- and more
