Tyme Global’s Central Reservations transforms the booking process with top-notch service, cutting-edge technology, and expertly trained staff, driving higher conversion rates and enhancing customer satisfaction.
Our Services
Central Reservations
- Answer reservation calls
- Provide rate, property, and local information
- Create, modify, or cancel standard reservations
- Answer frequently asked questions
- Intelligent Routing
- On-Screen Caller Info
- Automatic CRM Logs
- Sentiment Analysis
Tyme Global Excellence
- High conversion rates
- Low abandonment rate
- Cut operating costs instantly
- Avoid staffing complications
- Save on office space
- On-demand scalability
- Native English-speaking and bilingual agents
- 24/7/365
Our Bespoke Remote Teams
Agents tailored to align with your brand through a comprehensive understanding of your needs. Excellence in recruitment, onboarding, and training for optimal guest experiences. Access to a vast 10,000+ applicant database for high-quality personnel selection. Continuous improvement in training and onboarding methods for efficient deployment. Focus on internal growth, mentorship, and high retention rates. Utilization of a full-time QA team and KPI gamification for performance enhancement. Superior staff-to-manager ratio of 10:1, compared to the industry norm of 15:1. Trained to Forbes 5-star customer service standards.
Our Technology
Our next-generation contact center software connects with your PMS, CRM, and booking agents enabling agents to be more effective, resulting in better service and higher sales. Smart Dialers provide agents more time with live prospects, while Intelligent Routing sends calls to the right person every time.
On-Screen Caller Info puts customer information immediately at hand. We integrate all communication channels with interaction history to provide context for every conversation. Additionally, our system displays helpful information to our agents, including:
- Annual event calendars
- 7-day weather forecast
- Promotion tabs/hotel
- Property fact sheets
- Hotel layouts
- City guides/maps
Everything is automatically logged to your CRM. Sentiment analysis reveals valuable customer insight for your sales teams. The platform is continuously updated and maintained for peak performance and leading-edge technology enhancements.