Staffing shortages have taken quite a toll on the hospitality industry. According to the Bureau of Labor Statistics, Leisure and Hospitality employment has risen somewhat in recent months; however, it is still 1.2 million jobs lower than in February 2020. It’s not just recruitment and hiring that is the problem. Since the pandemic, attrition is […]
5 Strategies for Combating the Hospitality Staffing Crisis Read More »
In a world where staffing is becoming more and more difficult, staying ahead of the curve is an absolute necessity. Artificial Intelligence (AI) is something to consider. Having an AI-powered virtual agent on your side could be what gives you the edge you need to stay competitive. What is Artificial Intelligence? According to IBM, “Artificial
Is AI Right for Your Hotel? Read More »
Tyme Global’s AI-powered virtual agent provides guest services without human interaction. New York, NY – Tyme Global today announced the launch of its virtual agent, Skye, an addition to its menu of remote staffing services. Skye uses Artificial Intelligence (AI) to understand conversational language and recognize intent. As a result, guests can interact naturally with
Skye Virtual Agent Eases Front Desk Pressure, Improves Hotel Guest Experience Read More »
Having trouble hiring? It may be time to consider outsourcing. Outsourcing allows you to delegate tasks such as handling incoming calls and responding to emails by partnering with a self-managed provider with qualified agents. In an interview with entrepreneur.com, Lauren Lee Sparks, owner of Legal Marketing Maven stated, “By outsourcing the day-to-day back-office tasks, the
Top 5 Reasons to Consider Outsourcing Now Read More »
Tyme Global is pleased to announce we will be attending the prestigious HITEC conference in Orlando, Florida June 27-30, 2022. This year marks the 50th anniversary of HITEC – the world’s largest and oldest hospitality technology conference. HITEC (Hospitality Industry Technology Exposition and Conference) highlights cutting-edge advances in tech and thought leadership in the hospitality
Tyme Global at HITEC 2022 Read More »
Central reservations systems (CRS) have changed the way Hotels do business. They have increased efficiency, decreased errors, and improved customer relationships. Benefits of CRS “Hotels benefit from increased access to the market for travel reservations and fewer errors in the booking process as a result of a single access point for multiple agencies to browse
Central Reservations – Are you alienating your guests? Read More »
Tyme Global is pleased to announce the release of a case study with our client Cendyn/Pegasus. In this study we demonstrate how TG improved hotel guest experiences, improved abandon rates and increased reservation conversions. Download the case study.
Case Study: Cendyn Read More »
The awards dinner at the Highgate GM Conference was abuzz with speculation surrounding who would walk away with accolades for their leadership in hospitality. Tyme Global leadership was in attendance among General Managers from some of the most prestigious luxury hotels worldwide. As the category for Best in Guest Satisfaction was called imagine our delight
Tyme Global Client Wins Guest Satisfaction Award Read More »
More than two hundred and fifty-four million Americans (over 75%) use email every day. Email is now the primary channel customers use to connect with businesses. According to a study conducted by Hubspot, email is the #1 preferred communication method to reach customer service. Klaus agrees, “Email governs the list of channels that bring in
Is Email Ruining Your Customer Relationships? Read More »
LOS ANGELES—In response to the New York State Department of Health’s call for help scheduling appointments for residents to receive COVID-19 testing, Tyme Global Technologies, a provider of remote services to hotels in New York, immediately pivoted its business focus from hospitality to healthcare to re-employ, train and fully deploy more than 100 staff members
Hospitality Company Re-Employs 100+ to Schedule COVID-19 Tests Read More »
