Once again, Tyme Global will join our colleagues at the Hospitality Industry Technology Exposition and Conference (HITEC). Held this year at the Metro Toronto Convention Centre in Toronto, Canada, on June 26-29, 2023, this event is produced by HFTP (Hospitality Financial and Technology Professionals), a nonprofit hospitality association. HITEC brings together some of the brightest […]
Tyme Global Returns to HITEC Read More »
While putting patients first has always been a top priority in the healthcare industry, consumers are demanding more streamlined, connected, and patient-focused healthcare experiences. At the same time, staffing shortages put medical practices at risk of decreasing patient satisfaction with long hold times, and extended email and chat response times. Outsourcing your patient communication services
Reimagining Healthcare Customer Service Read More »
While the COVID-19 pandemic certainly had an effect on virtually every industry that you can think of, few were impacted quite as much as hospitality and tourism. According to one recent study, the original 2020 forecast for the sector was $712 billion in revenue. In reality, after the pandemic took hold, that number fell to
Is the Hospitality Industry Ready for Summer? Read More »
Even as recently as a decade ago, the idea of a tool powered by artificial intelligence that was poised to become an omnipresent part of our daily lives sounded like something out of science fiction. As of 2023, it has officially become science fact. If you’ve been following the news recently, you’ve no doubt heard
What’s the Big Deal About ChatGPT? Read More »
Everyone knew that remote work was increasing in popularity in recent years, but the COVID-19 pandemic acted as an accelerant that brought this “work from anywhere” future into the present far sooner than many people expected. According to one recent study, about 75% of workers worldwide believe that working remotely has become “the new normal.”
How Remote Labor and Telehealth Work Together Read More »
One of the most important things to understand about running a successful business is that your employees are and will always be one of the most valuable assets you have. The more engaged they are with their workplace, the more productive they tend to be on average – and there is more than enough research
Happy Agents = Happy Customers Read More »
In this three-part series, we take a peek at the recipe for Tyme Global (TG) “secret sauce” that formulates our success – our talent, training, and technology. In part one, we introduced our people, and in part two, we discussed our technology. For this final installment, we’ll look deeper at the difference training makes. Basic
The Secret Sauce Part III: Our Training Read More »
As businesses continue to grow, they will invariably have a decision on their hands. They can either continue to maintain the entirety of their operations in-house, or they can outsource certain functions like customer service. Not only is outsourcing customer service something worth considering – it’s actually a great idea for a wide range of
Top 10 Reasons to Outsource Customer Service Read More »
According to one recent study, up to 90% of consumers say that the quality of customer service is a major deciding factor when it comes to the brands they choose to do business with. If you needed a single statistic to underline just how important this really is, let it be that one. Yet at
How Customer Service Generates Revenue Read More »
Tyme Global is pleased to share our latest case study featuring the Goodtime Hotel. This stay-and-play property puts extra attention on the guest experience and TG helps insure customer satisfaction with PBX/Guest Services, Reservations, and Data Entry/Email Inbox Management. Download the case study.
Case Study: Goodtime Read More »
