Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the Internet, for example, allowing customers to book reservations and manage accounts without ever picking up the phone. In an era that is growing increasingly competitive in just about every industry, […]
The Evolution of Artificial Intelligence in Customer Service Read More »
According to one recent study, approximately 89% of customers say they are more likely to make a repeat purchase with a business if they have a better customer service experience. This seems obvious, but how do you know if they are having a good experience? Reporting. If you needed a single statistic to outline the importance
The Importance of Good Reporting Read More »
It’s undeniable the travel industry has changed. While many are desperately trying to put things back together post-pandemic, some pieces that were previously there are missing. This can be unsettling and leave some puzzled about what the final picture will look like. If it is not clear to you, it certainly won’t be clear to
Could Outsourced Reservations Be Your Missing Piece? Read More »
America is in the middle of a labor shortage unlike any we’ve seen in decades. This staffing crisis cuts across numerous industries and professions, with the hospitality industry seeing some of the worst effects. The US Chamber of Commerce reports 3.3 million “missing workers” — workers who never came back to work after the pandemic — by
Is the Labor Shortage an Opportunity? Read More »
The last few years have been a complex and turbulent time for the hospitality industry. Larger hospitality brands have survived but have struggled: the leading hotel brands contracted in value from $70 billion to just over $47 billion in 2021 alone. In this context, the gradual return in 2022 to something resembling normal is a welcome development.
Looking Ahead: Biggest Hospitality Trends for 2023 and Beyond Read More »
Companies are turning to automated customer service as a way to increase efficiency and improve their customer experience. Many have seen impressive reductions in service cost, live agent handle time, and call escalations. So how do you decide which virtual agent is right for you? Here are a few factors to consider: 1. How are
Six Questions to Ask When Choosing a Virtual Agent Read More »
In this three-part series, Tyme Global (TG) explores the “secret sauce” that is the foundation of our success – our talent, training, and technology. In part one, we introduced our people. We would not be what we are without our team. In this article, we take a look at our technology. “Our overall philosophy is
The Secret Sauce Part II: Our Technology Read More »
FOR IMMEDIATE RELEASE GrayMatter Networks Partners with Tyme Global GrayMatter Networks maximizes SIP trunk power with Virtual Agent AI and live remote agents New York, NY – Today, telecom technology provider, GrayMatter Networks, and remote customer service company, Tyme Global (TG), announce their official partnership. GrayMatter Networks’ VoIP solutions will now be enriched with Tyme
GrayMatter Networks Partners with Tyme Global Read More »
In this three-part series, Tyme Global (TG) will explore the “secret sauce” that is the foundation of our success. In part one, we introduce our people. We would not be what we are without our team. We’ve all heard it said that “teamwork makes the dream work.” As corny as it sounds, there is truth
The Secret Sauce Part I: Our People Read More »
You’ve decided to outsource, now what? Choosing the right outsourcing partner is similar to a dance, you want the transition and flow to be smooth and seamless without compromising quality or control. A good partner must possess great coordination and a highly developed sense of awareness. A good partner will help you take your performance
The Two-Step of Outsourcing Read More »
