Supporting
US APPRAISAL DISTRICTs
WITH RELIABLE
Citizen SERVICE FOR THE ANNUAL PROPERTY TAX APPEALS PERIOD
WHY CHOOSE TYME GLOBAL?
Tyme Global provides temporary remote teams to the Local Government sector to support county and metropolitan appraisal districts during the period following the issue of property tax bills. Having built a peerless reputation in the hospitality sector over the past 10 years, we also set up temporary teams at short notice and with flexible contract arrangements to support our clients in the insurance sector during the hurricane season in Florida and the surrounding states. We have now brought in a team who have experience of working with local government in providing temporary teams to support Appraisal Districts for 3-4 months during the appeals process following citizens’ receipt of property tax bills.
Low-cost temporary teams to handle the inbound telephony
Using low-cost remote teams provided by Tyme Global to pick up all inbound telephone inquiries during the appeals period, your team can focus on serving your citizens who present themselves at your offices.
No need to divert valuable resources from the field
One model adopted by Appraisal Districts during the appeals period is the ‘all hands on deck’ approach, pulling in valuable resources from the field to answer the phones. With Tyme Global dealing with inbound calls, you experienced property appraisers can continue their important work
Rapid scalability and agility
We understand that it’s challenging to forecast demand during this period, so we stand ready to scale the team at short notice up or down (subject to minimums), ensuring that you aren’t spending tax-payers money on resources you don’t need.
Flexible Contracting
At Tyme Global, we are well used to providing flexible contracts for our clients who need temporary teams, along with the agility to ramp up and down with fluctuations of demand.
INDUSTRY EXPERIENCE
We specialize in providing temporary teams of experienced Agents for short term assignments.
Agents you can trust
Every Tyme Global remote Agent is fully integrated into our ecosystem, with all the security and monitoring tools in place to ensure productivity levels are kept high.
Total transparency
No ‘black box’ outsource here! You will have full transparency at both individual Agent and aggregated team level through our comprehensive and customizable reporting.
No more HR hassle
of hiring temps.
Back office tasks
To ensure maximum value to the engagement, our Agents can also perform back-office tasks during quiet periods, such as data entry or transcribing citizen satisfaction surveys.
Multi-Channel
However your citizens want to get in touch; by phone, email messaging or webchat, Tyme Global’s experienced Agents will provide timely, accurate and citizen-friendly services to the highest possible standards.
A BPO service provider you can rely on
We have built our reputation over 10 years by providing excellent service to the guests of our hospitality sector clients. Your citizens can rely on getting the same levels of service from us.
YOUR CITIZENS
OUR PRIORITY
Tyme Global provides bespoke remote teams for various industries including to Appraisal Districts, offering a broad spectrum of service solutions. Our expertise encompasses providing services through various communication channels, both voice and digital, depending on how your citizens want to get in touch with you.
Our Agents are all fully dedicated to their assignments, enabling them to become totally immersed in the operational practices of the Appraisal Districts they serve. Already equipped with sector expertise and all the skills and tools to support them, we will ensure that the Agents on your engagement are the strongest of ambassadors for your department, presenting the best possible face of it to your citizens.
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