About Us
Tyme Global specializes in high-quality, customized customer experience solutions.
About Tyme Global
Tyme Global is a New York-based family-owned business established in 2013 that cares deeply about quality of service. Rooted in the hospitality sector, today we provide remote customer service with cutting-edge technology to support a wide range of industries. Our clients include hotels, medical facilities, government agencies, and everything in between. Our team has grown 10x in the last several years as word of our stellar reputation continues to expand.
We earn the trust of our clients by providing customized, exceptional service that saves money and space, is quickly scalable, and removes the HR burden of managing changing staffing needs. Our top-tier native English-speaking and bilingual agents are trained to handle your inbound and outbound communications with professionalism and warmthy
Mission & Values
At Tyme Global, our mission is to create customer and employee happiness. We are committed to perfecting a work-from-home model that yields the best results for our clients and supports our team.
Values:
- Respect
- Reliability
- Strong Work Ethic
- Caring
- Above and beyond
Executive Leadership
RYAN LEVIN
Chief Executive Officer
Over the last 20 years Ryan has built and successfully scaled a number of businesses with extensive experience in the intersection between hospitality and technology. Ryan has a proven record in partnership development and instilling scalable systems in his operating businesses. Despite Tyme Global’s humble family-owned roots, the team has grown to over 1200 personnel throughout the United States, Canada, and the world. Together with their 2 kids, Ryan and his wife Gili live in their adopted home of NYC.
DAVID CRISTESCU
Chief Strategy Officer
David and Ryan have been business partners for years. The two friends founded Tyme Global over 10 years ago after recognizing a significant opportunity in the market. David is a former Senior Vice President at the Sydney-based Macquarie Bank. In 2009 he relocated to New York in order to expand the bank’s US presence. David has vast experience in managing global teams and has been driving the company’s overarching strategy since its inception. David is married and is a dad to 3 kids.
LORI HENSCHEN
Chief Operating Officer
Lori earned her MBA from the Fisher College of Business at The Ohio State University, majoring in Leadership and Human Assets. Since 2006, Lori has been overseeing the recruitment, and management of thousands of staff across various industries. Lori prides herself on developing and implementing impactful training to staff members of differing skill levels and experience. After working for 4 years as the Tyme Global General Manager, Lori moved into the Chief Operating Officer role in 2017. Lori lives in South Florida with her husband and three children.
JACOB ROBFOGEL
Chief Technology Officer
Jacob has over twenty-five years of experience across an array of different industries including education, government and hotel/hospitality for global organizations in the US, South East Asia and China. Jacob speaks Mandarin, Thai and Spanish fluently which contributed to his success as the former co-founder and Managing Director of Thai-Fi in 2003, specializing in providing wi-fi networks for hotels and serviced apartments in Thailand and SE Asia. Jacob has a deeply technical background in operations and development enabling him to design customized solutions to solve complex customer problems. Jacob has been leading the remote TGT tech team since 2018. He loves the flexibility of working from home as it allows him to work and be inspired from anywhere.
Tyme Global Staff
Roy Koren
SVP of Sales
Chelsea Levine
SVP of Customer Success & Operations
Phil Audley
SVP of Business & Market Development
Brandy Rosa
VP of Operations & HR
Roger Atherstone
Senior Advisor to CTO
Bridget Reinecke
Head of Marketing
Belinda Huyser
Director of PBX Operations
Lindsey Mohr
Director of Customer Experience
Mitch Schnur
Director of DE Operations
Vaneshree Nadasen
Director of BPO Operations
Jessica Schroyer
SNR PBX Operations Manager
Danielle Walden
Central Reservations Manager
Rebecca Schroyer
SNR Operations Manager
Morgan Raad
SNR Project Manager- Technical
Wayne Olivier
Director of Product Development
Marius Vosloo
Finance Manager
Denise Torf
Accounting
Johan Reinecke
Legal Counsel
Josh Davis
Director of Support
Jullie Ablao
Assistant Director of Support
Renelle James
HR Manager
Michael Kosmas
SVP AI Strategy & Alliances
Blayne Elliot
VP Sales
Stacie Black
VP Sales
Jonathan Kotzen
Director of Skye & Skye Ticketing